Director of Operations

While working under the VP of Operations, the Director of Operations is responsible for supporting the eCommerce, B2B and subscription business. Overall responsibilities include delivering new capabilities in manufacturing, distribution, logistics, systems and performance for the dynamic and fast expanding subscription and eCommerce business. They will work to collaborate with cross-functional department teams to achieve deliverables including process improvement, cGMP operations, continuous improvement projects (yield increases), process robustness enhancement, COGs reduction, lean manufacturing (six sigma), process scale up strategy, facility upgrade and enhancement, strategic business and operations process development. This position requires strong project management capabilities, effective communication and collaboration skills, resourcefulness, and the ability to provide insight around potential risks and opportunities, resolve conflict and deliver results.

Essential Functions:

  • Support the Business Operations Leader and help enable a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organization’s operating plan and strategy
  • Break down organizational issues into key components and design analytical and operational approaches to identify solutions
  • Evaluate operational performance, identify patterns and problem areas, and implement effective solutions to increase efficiency
  • Develop best practices and implement them uniformly across departments
  • Organizational Change Management
  • Create a department strategic plan aligned with the company-wide business plan
  • Report regularly to the VP of Operations with updates on short term and strategic solutions and projects
  • Partner with cross functional teams to ensure we are able to support different sales channels (B2B/Wholesale/Retail/DTC/ec) and assist with go to market strategy/implementation
  • Relationship Management will be key as this role requires engagement with Sales and Business leaders across the organization
  • Create scalable operational framework for B2B/DTC domestic and international expansion through logistics and order management processes
  • Systems management and Order reconciliations related to any outbound orders (properly transmitted, no errors, troubleshooting flows, month end close)
  • Onboard and implement new software and systems, related to orders, B2B client experience, and Manufacturing & Fulfillment.
  • Drive a culture of safety while overseeing Environmental, Health, Safety and security across all locations.
  • Oversee all internal and external manufacturing and fulfillment operations
  • Implement process improvements in Manufacturing and fulfillment that will drive overall cost reductions and margin improvements.
  • Build and establish appropriate processes and systems to consistently improve operating productivity and efficiency
  • Interact regularly and collaboratively with internal and external customers
  • Support business development in project evaluation, due diligence and providing technical inputs to potential projects
  • Manage and plan budget, projects, personnel and schedules to perform specific projects according to deliverables and overall priorities
  • Develop strategy and objectives of the group to meet the organization’s strategic goals according to five-year strategic plan
  • Lead or participate in global expansion if Subscription and OWN Brands Distribution
  • Identify and troubleshoot process deviations and suggest effective corrective and preventative actions and lead and author key investigation reports by closely working with Manufacturing, Quality Assurance, Quality Control and other relevant stakeholders.
  • Identify process improvement opportunities and implement process changes and improvements through quality systems by creating and managing a CI program (Continuous Improvement)
  • Provide outstanding leadership to team members, including opportunities for coaching and development, to maximize work output and work quality
  • Perform other duties as assigned

Supervisory Responsibilities:

  • Manages supervisors and managers in the Manufacturing, fulfillment, Project management and EHS&S teams.
  • Is responsible for the overall direction, coordination, and evaluation of these units.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You’ll Need to Have:

  • Bachelor's degree or equivalent experience
  • 4-8 years of manufacturing and fulfillment experience
  • 2-4 years of experience overseeing international operations
  • 1-2 years of eCommerce and Subscription channel experience a plus
  • Proven ability to solve problems creatively
  • Excellent analytical skills
  • Strong interpersonal skills and extremely resourceful

What You’ll Love About Us:

  • Competitive base compensation
    Bonus program
  • Remote first*
  • Paid Time Off
  • Wellness Days to rest and reset
  • Volunteer Time Off
  • 401k with Company Match
  • Medical, Dental, and Vision Benefits
  • Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
  • Complimentary Scentbird Membership
  • A fun, creative, and energetic work environment

* We are hiring in the following states: Arizona, California, Florida, Illinois, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington

About Scentbird:

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

  • Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
  • Deck of Scarlet: Deck of Scarlet was created to break the boredom and shake up clean beauty. The line of bold cosmetics features vivid colors, innovative textures, and unprecedented finishes that bring the fun and creativity back to clean beauty.
  • Confessions Of A Rebel: We’re not afraid to provoke. Our fragrances are made to excite and inspire: some are subversive, others are straightforward, all are compelling in their own right. He, she, they, YOU - our confessions are not caged in by gender.
  • Goodhabit: Built for the digitally native generation, Goodhabit is pioneering the movement in defending your skin against artificial blue light and modern day skin stressors. We’re developing clean, conscious, and effective skincare solutions that keep you connected, and your skin, protected.
  • Sanctuary: Our newest brand to the Scentbird family. This fragrance, just like the playful creature that was its muse, this scent opens with an energetic blend of red berries and fresh bamboo as a nod to the Red Panda’s favorite foods, while pink pepper adds an extra lively twist. Verdant notes like white tea, violet, and oakmoss pay homage to its habitat in the Himalayan Forests and mountains of China, as cashmere woods evoke a soft, cuddly feeling.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.